Right Comply provides a solution To the ever changing and uncertain work authorization and visa requirements for IT contingent workforce. It enables the employees and contractors to stay compliant, thus improving their efficiency and productivity.
Embedded Files
Role
Role
Information Architect| Product DesignerÂ
Duration
7 Months
Tools
Tools
Balsamiq | Sketch | Zeplin
Problem Statement
Problem Statement
How might we optimize the hiring compliance workflow and provide better visibility on the status of the contingent workforce?
How might we optimize the hiring compliance workflow and provide better visibility on the status of the contingent workforce?
To start with, I was tasked to review the MVP developed in PHP. The exercise helped me uncover the navigation issues, number of clicks required to complete a single small task. The employers were not able to see the employee or contractor status with details and take action on it right away. This could have reduced number of clicks and navigation issue. To help them analyze the employee status at a glance, there was a need for a better dashboard.
But this wasn't as easy. I decided to dive deep into the real pain points and understand the entire hiring workflow.
In parallel to screen review, to understand the problem premise and how does the hiring compliance works, I started interviewing the product manager and owner, recruitment team which were the internal system users.
There are four personas using this system. Each one have their own workflow with one goal in mind to have transparency in the compliance documents and status.
Workflow
Workflow
For MVP, we decided to focus on post hiring compliance process - starting with employee's onboarding process once they are hired till the client is onboarded. This establishes a transparent compliant relationship between the employee - vendor - client.
System workflows include: onboarding process, setting up company profile, adding employee workspace, dashboard, and sharing compliance reportsÂ
Paper Sketches
Paper Sketches
Inspiration for the Dashboard
Inspiration for the Dashboard
Reviewing MVP screens, stakeholder interview data, workflow discussions and persona understanding pointed out to one concept of managing tasks and required status visibility all the time. What could be a better option than a Kanban board to allow managing tasks and workflows. I had found the inspiration for the application dashboard for Employer or a Vendor persona. I created almost 7 design concepts based on this idea. Displaying a few here:
Wireframes: Balsamiq
Wireframes: Balsamiq
Concept#1
Concept#2
Concept#3
Concept#4
After pitching all seven concepts, we all decided to move forward with concept#4 as it provided better filter and search capability.Â
Low-Fidelity Designs: Balsamiq
Low-Fidelity Designs: Balsamiq
Vendor Dashboard
Vendor Dashboard
Adding a New Employee to the Workforce
Adding a New Employee to the Workforce
Inviting an Employee
Inviting an Employee
Registration
Registration
Hi-Fidelity Designs: Sketch for Designs
Hi-Fidelity Designs: Sketch for Designs
Now it was time to find out which design system would the feasibility of the flow decided to work with Material Design as it was well documented at that time, easily customizable and their component library was readily available. The color palette was based on the logo and the MVP application so as to reduce the overwork and finish the MVP with the new workflow designs.
Add Contractor - Invitation to Subvendor
Contractor Current Project - Expanded
Employee Profile
Contractor All
Style Guide Samples: Zeplin for Developer Hand-Off
Style Guide Samples: Zeplin for Developer Hand-Off
Color Palette
Color Palette
Typography
Typography
Form Styles
Form Styles
Card Sorting Activity
Card Sorting Activity
To understand what our different personas; Employee and Employer want to see when they visit product website, I conducted a card sorting activity with two internal users. That resulted in fair understanding of high level menu and how home page needs to be structured.
Storyboards Created for Product Website Concepts
Storyboards Created for Product Website Concepts
Product Website Concepts
Product Website Concepts
Website Sketch
Website Sketch
My Contribution
My Contribution
I was the sole UX Designer at the company in the role of a generalist. Since the initial scope was to finish the MVP. I used interviews, brainstorming, card sorting research methods. Since the users were internal for the MVP scope, they would provide unofficial feedback to me. During the seven months of time spent on this project, I redesigned MVP, learnt how to use a Design System, learnt how to create style guides and email templates, created early ideas and sketches for product website. A lot has changed now, but only for good. I was raw out of college, so if I had to turn time back and rethink about this project, I could have done more extensive user research and evaluations, probably simplified the flow even more. Agreed, I learn quite a lot on this project.
I was the sole UX Designer at the company in the role of a generalist. Since the initial scope was to finish the MVP. I used interviews, brainstorming, card sorting research methods. Since the users were internal for the MVP scope, they would provide unofficial feedback to me. During the seven months of time spent on this project, I redesigned MVP, learnt how to use a Design System, learnt how to create style guides and email templates, created early ideas and sketches for product website. A lot has changed now, but only for good. I was raw out of college, so if I had to turn time back and rethink about this project, I could have done more extensive user research and evaluations, probably simplified the flow even more. Agreed, I learn quite a lot on this project.
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